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For a business getting hundreds and thousands of calls in a day, it can be challenging to maintain a high level of productivity. It becomes essentially true when the processes are handled manually. Paul, responsible for managing a team of 100+ sales agents faced the same obstacle. He found that manual contact searches, lack of customer info, and misrouting calls lead to missed opportunities. Due to which he could not really prepare his team to deliver consistent customer experiences.

Just as artists perfect their craft, businesses that integrate Salesforce CTI master the art of communication. Let's understand it with the instance of Sarah from a large technology company. She is responsible for overseeing service operations—ensuring that her team resolves customer issues and handles inquiries faster.

Are you finding ways to keep your customers satisfied with your business? What about using Salesforce CTI integration? Don't fret with the idea of how you can implement, use, and maximize its potential for effective use. Because everything is provided within the guide, letting your support team streamline communication and enhance business potential.

Girik CTI’s AI calling redefines engagement with more than just generic replies. Powered by advanced LLMs sentiment analysis, and native Salesforce integration, Girik CTI-powered calling from Salesforce effortlessly understands customer intent and provides fast, contextual, and personalized resolutions, delivering a human-like experience in every interaction.

Providing superior customer service for better customer satisfaction and engagement will continue to be a constant for businesses. Research conducted reveals that the customer experience management market is projected to grow significantly by 2029. As a result, service teams must adopt a more proactive approach, resolving customer inquiries more quickly and efficiently.

Are your customer service agents struggling with long wait times? Or are they constantly asking customers the same questions? Or do they face trouble while accessing customer information? If yes, you’re not alone, many businesses encounter similar challenges. But the best part is they can resolve these issues and more with Salesforce CTI (Computer Telephony Integration).