Next Gen AI-powered Calling and Salesforce CTI for Faster, Smarter and Insight-driven Calling.

How AI-first Calling Powers High-velocity Teams?

AI-first calling empowers high performance teams that accelerate with AI in real time. Unlike legacy systems that rely on disconnected tools, AI CTI for Salesforce equips teams with live intelligence to make smarter decisions on every interaction.

Click-to-call Functionality

This functionality empowers agents to start a call from any record that too with a single click. This eliminates the need for manual dialing, minimizes errors, and streamlines workflows - enabling quick customer connections, optimized productivity, and an integrated calling experience inside the CRM environment.

AI-powered call notes

This CTI for Salesforce App generates call notes and summaries for every interaction, identifying key details, sentiment, and action items in real time. With this, the need for manual documentation is removed. This allows agents to focus on discussions while providing supervisors with clear insights into their performance.

100% native CTI adapter

This ensures seamless integration without the need for external tools. The native architecture of this App helps deliver fast performance, augmented security, and a consistent user experience. This allows teams to handle calls and workflows directly within Salesforce that too with full reliability.

Works with Any Telephony Provider

GirikCTI enables telephony integration with any provider, offering organizations the flexibility to switch providers without unsettling their CTI setup. With a provider-agnostic design, the App enables smooth integration, consistent performance, and continual calling operations. This allows teams to leverage existing infrastructure while profiting from AI-enabled workflows and advanced Salesforce integration.

What is GirikCTI?

GirikCTI is an AI-telephony for Salesforce, which is built natively on the Salesforce platform. In simple terms: it integrates telephony directly into Salesforce, enabling agents to make and receive calls from within Salesforce — without the need to toggle between phone systems.

The App is positioned as a full-fledged CTI plus AI-powered enhancement for contact centers and sales/support teams. This AI CTI for Salesforce App provides smart and secure interactions, driving higher ROI, augmented productivity, and hassle-free communication through human-like AI Voice.

Robust Features to Power Your Contact Center

Softphone Integrated

Agents can send and receive calls from within Salesforce without the need for external phone apps. Users can manage every call easily with features such as call, transfer, merge, and hold within the same interface. Since everything functions within Salesforce, dashboards are no longer needed. This ensures a faster and productive experience.

Automatic Call Logging & Recording

This feature ensures that every call is apprehended and logged against the right Salesforce record without any manual effort. The system updates both Tasks, as well as Activities in real time. This keeps your CRM data precise and complete. With zero manual typing needed, agents can stay completely focused on interactions while Salesforce takes care of the credentials in the background.

Flexible Telephony Integration

This feature enables seamless integration with major carriers such as Girikon. This ensures you can keep using your chosen calling infrastructure while enjoying a completely native intelligent CTI for Salesforce experience, without disruption to existing workflows.

AI Calling Superpowers

This feature transforms every customer conversation into an actionable intellect with AI-generated call summaries and robotically written notes that remove manual follow-ups. Built-in sentiment analysis enables agents to understand the emotions of customers in real time. The next step suggestions lead them to the appropriate actions to be taken after every call. With smart prompts, agents obtain continuous guidance, helping them augment outcomes, and deliver impactful customer interactions.

Smart call routing and IVR

Every call is directed to an appropriate agent at the right time using this feature. Tailor-made IVR flows streamline caller navigation and reduce wait times. This ensures multiple agents can be signaled for quick response and augmented customer experience.

Open CTI Compatibility

Built on the Open CTI Salesforce framework, the App enables seamless compatibility with the Salesforce ecosystem. Besides being fully Lightning-ready, it allows users to operate proficiently within recent Salesforce interfaces. Designed keeping in view security, as well as scalability in mind, the solution supports growing teams and high volumes of calls without compromising data protection.

Advanced Analytics

Users get visibility into call quality and agent performance. Key metrics, such as duration of calls, help assess the quality of interactions. Detailed tracking of agent performance reflects individual strengths and areas for improvement. Team dashboards put across these insights in a clear format, which empowers managers to track trends and fine tune workflows. This drives performance improvement on a continual basis.

How to Get Started with GirikCTI?

Getting started with this App is easy and code-free.

Step1: Connect Your Telephone Provider

Start by seamlessly connecting your AI-powered telephony provider through GirikCTI’s native integrations with high call quality calling platforms. With pre-configured, secure connectors and no complex setup needed, you can trigger your calling environment in no time and ensure continual, high-quality voice operations within Salesforce.

Step 2: Add GirikCTI to Salesforce

Installing GirikCTI – an AI-powered softphone for salesforce into the platform is quick and effortless with its completely Lightning-ready setup. In just a few steps, your CRM is converted into a complete calling desk, allowing agents to place and manage calls natively with zero-switching experience.

Step 3: Start Calling with AI

Once GirikCTI is installed, you get AI-powered calling directly from Salesforce. Automated AI assisted call logs, call routing, transcripts, summaries, call reports and all related interaction data are streamed into Salesforce by default. This gives your teams complete distinguishability without the need for manual logging or toggling between systems.

How is AI Calling CTI for Salesforce Delivering Impact Across Teams?

AI-powered calling is transforming how businesses connect with their customers - moving beyond basic voice communication to smart and insight-oriented interactions. Listed below are some use cases that highlight how AI Calling delivers tangible impact across major business functions.

For sales teams

This AI-powered Telephony allows quicker outreach while augmenting the quality of follow-ups. Call notes generated by default do away with the need for manual data entry, allowing reps to emphasize on conversations rather than paperwork. With streamlined and smart workflows, teams can easily connect with prospects every day while driving higher productivity.

For service teams

The integration of AI-powered calling + softphone delivers instant case screen pops that provide agents with full context, as soon as a call comes in. This enables quicker and more precise support. Quicker resolution is driven by real-time insights and efficient workflows, while built-in coaching acumen helps advance agent performance and service quality over time.

For call centers and Service Cloud Voice teams

GirikCTI’s AI Calling augments queue management and enables smart routing to ensure callers are linked to the right agents at the right time. Data regarding detailed performance of agent provides clear visibility into output and service quality, thereby empowering leaders to optimize staffing, augment response times, and elevate overall customer experience.

What Sets GirikCTI Apart from Legacy Salesforce CTI Solutions?

While many CTI solutions focus only on call connectivity, GirikCTI redefines what intelligent calling should look like inside Salesforce.

Native to Salesforce

This AI-powered softphone for salesforce is built natively on the Salesforce platform rather than as a third-party iframe. This ensures faster performance and stronger security. This deep Salesforce telephony integration delivers a seamless user experience, reduces inactivity, and ensures all voice interactions remain fully protected within your reliable Salesforce environment.

AI Built In

AI is built into GirikCTI directly — not included later. This ensures every call benefits from intelligent automation, call summaries, sentiment analysis, auto-generated notes and real-time insights are created by default, helping teams improve conversations, and drive better outcomes without any additional tools or manual effort.

Flexible Telephony Connector

GirikCTI features a flexible telephony connector that allows telephony integration with any provider without the need to change their existing CTI setup. This provides you with the freedom to switch telephony services as your business evolves while keeping your core CTI experience uninterrupted.

Lower Cost of Ownership

This AI dialer for Salesforce helps reduce total cost of ownership by merging multiple competences into a unified solution. Rather than leveraging different tools for different purposes, everything is built inside a single platform. This simplifies operations, lowers cost of integration, and reduces long-term maintenance costs.

Frequently Asked Questions

Does GirikCTI support Open CTI Salesforce?

Yes, GirikCTI completely supports Salesforce Open CTI, while offering native integration with the platform. This ensures secure call handling and seamless contact with Salesforce records. By utilizing Open CTI, this App enables agents to manage workflows, calls and more directly within Salesforce without depending on tools.

Can I integrate any telephony provider?

Yes, GirikCTI allows Salesforce telephony integration with any provider. Its flexible architecture allows users to switch, connect, or scale telephony services without changing your existing CTI setup. This ensures seamless calling while maintaining security and operational continuity.

Does it work in Sales Cloud & Service Cloud?

Yes, this intelligent CTI for Salesforce works effortlessly in both Salesforce Sales Cloud, as well as Service Cloud. Besides being Lightning-ready, the App allows agents to make calls, access AI-generated notes along with intelligent routing from within its CRM workflow.

Does it auto-log calls?

Yes, it logs all calls by default within Salesforce. Every interaction is apprehended with call details, AI-generated summaries while eliminating manual entry. This ensures data consistency and enables agents to focus on insights rather than redundant tasks.

Does it provide AI transcripts?

Yes, this AI dialer for Salesforce App provides AI-generated call transcripts for every interaction. These transcripts are generated by default and stored within Salesforce. This gives agents prompt visibility into call details, augmenting accuracy, while enabling compliance and performance insights.

How long does the setup take?

The setup for this AI CTI for Salesforce App is pretty quick. Deployment happens within a few hours, depending on the provider and Salesforce configuration.

Is Data Secure?

Yes, because GirikCTI is developed with enterprise-grade security at its core. It operates within Salesforce and follows the security framework of the platform. All call logs, data and AI outputs are securely managed, ensuring privacy, compliance and security of sensitive customer data.

AI-Powered CTI for Salesforce: Transforming Every Customer Interaction for faster customer engagement.

What is GirikCTI?

How is AI Calling CTI for Salesforce Delivering Impact Across Teams?

What Sets GirikCTI Apart from Legacy Salesforce CTI Solutions?