Seamless Agent Availability & Intelligent Call Assignment

Optimize Call Routing, Improve Productivity, and Ensure the Right Agent is Always Available

GirikCTI automates agent availability tracking and intelligently assigns inbound & outbound calls based on skill, workload, and real-time status—maximizing efficiency and ensuring seamless customer experiences.

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salesforce messaging
How it works
Real-Time Agent Availability Tracking

Monitor agent status and update availability dynamically based on call activity.

Intelligent Call Routing & Assignment

Automatically direct inbound and outbound calls to the most suitable agent based on workload, expertise, and past interactions.

Workload Balancing

Distribute calls evenly among agents to prevent overload and improve efficiency.

Skill-Based Call Routing

Ensure customers connect with the best-qualified agent for faster resolutions.

Automated Status Updates

Automatically adjust agent availability (Available, On Call, Offline) based on real-time activity.

Seamless Salesforce Integration

Manage agent schedules, assignments, and availability directly within Salesforce.

Key Features

AI Messaging Analysis
Live Agent Dashboard

Track agent availability, call status, and workload distribution in real time.

AI SMS Agent
AI-Powered Call Assignment

Dynamically assign inbound calls to the right agent based on predefined rules and AI insights.

AI Sentiment Messaging
Intelligent Call Queuing

Prioritize calls based on customer value, urgency, and agent availability.

AI Message Enhancer
Multi-Queue Support

Assign calls based on teams (Sales, Support, Billing) for structured handling.

AI Message Enhancer
Priority-Based Routing

Ensure VIP customers and urgent calls are handled first.

AI Message Enhancer
Agent Auto-Status Updates

Update agent availability automatically based on call duration, breaks, and shift schedules.

Why Choose GirikCTI for Agent Availability & Assignment?

Faster Call Resolutions

Ensure calls are routed to the best-suited agent instantly.

Higher Agent Efficiency

Reduce idle time and optimize workforce utilization.

Seamless AI Automation

Automate call routing, workload balancing, and queue management.

Salesforce-Native

Fully embedded for a unified experience.

What Our Clients Say

"GirikCTI’s AI-driven agent assignment ensures our customers always reach the right person—our response times have never been better!"

Michael D., Contact Center Manager

"Our call handling is smarter and more efficient. No more wasted time with manual routing!"

Laura P., Sales Operations Lead

"The AI tools are incredible. From lead creation to scheduling, everything is automated and precise."

Jessica L., Operations Head

Ready to Optimize Your Call Center?
Start a Free Trial or Schedule a Demo today and experience AI-powered agent availability & call assignment with GirikCTI.
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Frequently Asked Questions
GirikCTI is a Salesforce-native AI-powered CTI (Computer Telephony Integration) solution that enhances call management and customer interactions. It integrates seamlessly with Salesforce, providing real-time insights, automated workflows, and streamlined communication for sales and support teams.
GirikCTI simplifies call management, improves agent productivity, and enhances customer engagement. It automates routine tasks, provides real-time call insights, and ensures a seamless experience across Salesforce applications, helping businesses close deals faster and resolve queries efficiently.
Yes, GirikCTI offers live monitoring features such as:
  • Barge: Join ongoing calls to provide assistance or feedback.
  • Whisper: Guide agents during calls without the customer hearing.
  • Monitor: Listen to live calls for quality assurance and training.
Yes, GirikCTI enables you to create and manage agents directly within Salesforce, streamlining user setup and ensuring alignment with your Salesforce environment.
Absolutely! GirikCTI supports round-robin call assignment, ensuring balanced workloads and efficient call distribution among your agents.
Yes, GirikCTI includes bulk calling automation with a built-in mass dialer. This feature allows you to upload call lists, schedule mass calls, and track progress in real time, making it ideal for campaigns and outreach.
Yes, GirikCTI is fully integrated with Salesforce and supports both standard and custom objects, ensuring compatibility with your existing setup and workflows.
Absolutely. GirikCTI manages both inbound and outbound Call from Salesforce, offering advanced features like click-to-dial, call logging, and real-time reporting to optimize your communication processes.
Yes, GirikCTI leverages AI to provide features like sentiment analysis, real-time call suggestions, and automated action triggers, helping agents deliver personalized and effective responses.
GirikCTI focuses on voice communication but integrates seamlessly with other GirikSMS solutions for SMS, WhatsApp, and WebChat, offering a unified communication experience.
Yes, GirikCTI ensures enterprise-grade security with encrypted data transfer, Salesforce-native compliance, and no third-party data sharing, keeping your customer information safe.
GirikCTI offers flexible pricing based on user count or organizational needs. Both monthly and yearly plans are available, with discounts for annual subscriptions. Contact us for specific pricing details tailored to your business.
Yes, GirikCTI is highly customizable. It allows you to define workflows, automate actions, and integrate with Salesforce objects to suit your unique business processes.
Getting started is easy! Reach out to our team for a demo, and we’ll guide you through installation, setup, and onboarding to ensure a seamless Salesforce Telephony integration with your Salesforce environment.
Yes, we provide comprehensive support and training to ensure your team can fully utilize GirikCTI's features. Our support team is available 24*5 to assist with any queries or technical issues.
For more information, feel free to contact us at sales@girikon.com or schedule a demo today!
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15433 N Tatum Blvd #105, Phoenix, AZ 85032, USA

 

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