Department Creation & Queue Management – Fully Embedded in Salesforce

Organize Teams, Distribute Calls Efficiently & Maximize Productivity

GirikCTI’s Salesforce-native solution automates team organization and call distribution—all within Salesforce. No need to switch applications; manage everything inside your CRM.

Create & Manage Departments
Intelligent Call Queues
Load Balancing
Get Started!
salesforce CTI

Key Features

AI Messaging Analysis
Salesforce-Native Department Setup

Define teams and assign agents directly within Salesforce.

AI SMS Agent
Smart Queue Management

Automatically assign calls to the right agent based on predefined rules.

AI Sentiment Messaging
Context-Aware Routing

Leverage Salesforce data to route customers to the most suitable department.

AI Message Enhancer
Live Queue Insights

Monitor queue lengths, wait times, and agent availability in real time.

AI Message Enhancer
Auto-Assignment & Load Balancing

Ensure fair call distribution to enhance agent efficiency.

AI Message Enhancer
Seamless CRM Integration

Sync department and queue data with Salesforce records for complete visibility.

How it works
Create Departments in Salesforce

Segment teams for Sales, Support, Billing, or Custom Functions.

Configure Smart Queues

Set automated rules for call distribution based on workload, expertise, and priority.

Intelligently Route Calls

Ensure customers are instantly connected to the right agent or department.

Monitor & Optimize

Use real-time Salesforce dashboards to track queue performance and make adjustments.

Why Choose GirikCTI for Queue Management?

100% Salesforce-Native

No external tools or toggling between applications.

Faster Call Handling

Reduce wait times by instantly routing calls to the right department.

Boosted Agent Productivity

Prevent overload and improve response efficiency

Scalable & Flexible

Adjust queues and departments as your business grows.

Use Cases
Resume parsing
Customer Support

Route incoming queries to specialized service teams.

Candidate matching
Sales & Lead Management

Direct high-value leads to the right sales representatives.

GPT integration
Technical Support

Ensure callers connect with expert support agents.

GPT integration
Multi-Location Businesses

Automatically distribute calls to region-based teams.

What Our Clients Say

"GirikCTI’s AI-driven agent assignment ensures our customers always reach the right person—our response times have never been better!"

Michael D., Contact Center Manager

"Our call handling is smarter and more efficient. No more wasted time with manual routing!"

Laura P., Sales Operations Lead

"The AI tools are incredible. From lead creation to scheduling, everything is automated and precise."

Jessica L., Operations Head

Streamline Call Management Inside Salesforce
Get a Free Trial or Book a Demo to experience GirikCTI’s Department Creation & Queue Management today!
Get Started Now!
Frequently Asked Questions
GirikCTI is a Salesforce-native AI-powered CTI (Computer Telephony Integration) solution that enhances call management and customer interactions. It integrates seamlessly with Salesforce, providing real-time insights, automated workflows, and streamlined communication for sales and support teams.
GirikCTI simplifies call management, improves agent productivity, and enhances customer engagement. It automates routine tasks, provides real-time call insights, and ensures a seamless experience across Salesforce applications, helping businesses close deals faster and resolve queries efficiently.
Yes, GirikCTI offers live monitoring features such as:
  • Barge: Join ongoing calls to provide assistance or feedback.
  • Whisper: Guide agents during calls without the customer hearing.
  • Monitor: Listen to live calls for quality assurance and training.
Yes, GirikCTI enables you to create and manage agents directly within Salesforce, streamlining user setup and ensuring alignment with your Salesforce environment.
Absolutely! GirikCTI supports round-robin call assignment, ensuring balanced workloads and efficient call distribution among your agents.
Yes, GirikCTI includes bulk calling automation with a built-in mass dialer. This feature allows you to upload call lists, schedule mass calls, and track progress in real time, making it ideal for campaigns and outreach.
Yes, GirikCTI is fully integrated with Salesforce and supports both standard and custom objects, ensuring compatibility with your existing setup and workflows.
Absolutely. GirikCTI manages both inbound and outbound Call from Salesforce, offering advanced features like click-to-dial, call logging, and real-time reporting to optimize your communication processes.
Yes, GirikCTI leverages AI to provide features like sentiment analysis, real-time call suggestions, and automated action triggers, helping agents deliver personalized and effective responses.
GirikCTI focuses on voice communication but integrates seamlessly with other GirikSMS solutions for SMS, WhatsApp, and WebChat, offering a unified communication experience.
Yes, GirikCTI ensures enterprise-grade security with encrypted data transfer, Salesforce-native compliance, and no third-party data sharing, keeping your customer information safe.
GirikCTI offers flexible pricing based on user count or organizational needs. Both monthly and yearly plans are available, with discounts for annual subscriptions. Contact us for specific pricing details tailored to your business.
Yes, GirikCTI is highly customizable. It allows you to define workflows, automate actions, and integrate with Salesforce objects to suit your unique business processes.
Getting started is easy! Reach out to our team for a demo, and we’ll guide you through installation, setup, and onboarding to ensure a seamless Salesforce Telephony integration with your Salesforce environment.
Yes, we provide comprehensive support and training to ensure your team can fully utilize GirikCTI's features. Our support team is available 24*5 to assist with any queries or technical issues.
For more information, feel free to contact us at sales@girikon.com or schedule a demo today!
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