Simplify Inbound Calling with GirikCTI

Seamlessly Connect Customers to Agents with GirikCTI - The Smart Inbound Call Center Integration with Salesforce Solution

With GirikCTI’s powerful tools, you can set up and scale your inbound call center without complexity.

Get Started Now!
salesforce messaging
How it works
Connect Your CRM:

Integrate GirikCTI seamlessly with Salesforce for real-time customer insights

Design Your Call Flow:

Create multi-level IVRs with a user-friendly interface inside Salesforce. No coding required!

Enable Smart Routing:

Automatically route calls to the right agents based on skills and priorities, ensuring faster resolution.

Monitor and Improve:

Use live dashboards and AI-powered analytics to track performance, optimize operations, and continuously upskill agents.

Key Features for an Unmatched Experience

Smart IVR

Create intuitive menus for easy customer navigation

Smart Call Distribution

Efficiently direct calls to the right agents.

Skill & Priority-Based Routing

Match calls to the best-suited agents.

Intelligent Queues Management

Adjust queue flows in real-time.

Active & Live Monitoring

Track agent performance in real time with actionable insights.

Why GirikCTI?

Truly AI-Powered Brilliance on Salesforce CRM for Contact centers

An AI-driven Salesforce Softphone Integration Platform that transforms your contact center into a powerhouse of efficiency, customer satisfaction, and intelligent workflows

interact
Reliable & Secure at Scale
  • Handle billions of calls with 99.9% uptime.
  • Industry-grade security, including ISO 27001 & HIPAA compliance.
remind
Flexible & Future-Ready
  • Future Ready AI Capabilities
  • Scale effortlessly with flexible pricing.
  • Quick integration with your existing systems.
retain
Unrivaled Support
  • 24/7 support whenever you need it.
  • Expert onboarding and seamless adoption.

How GirikCTI Elevates Salesforce CRM

AI Messaging Analysis
Seamless Native Integration

Embedded directly within Salesforce, this open cti salesforce enhances Service Cloud, Sales Cloud, and Marketing Cloud for a unified user experience.

AI SMS Agent
Real-Time Customer Insights

Automatically pull customer data during calls, giving agents complete context with Salesforce records instantly.

AI Sentiment Messaging
AI-Powered Case Management

Auto-create detailed cases with call summaries and transcripts logged directly into Salesforce

AI Message Enhancer
Smart Lead Prioritization

Leverage AI to prioritize high-value leads and recommend next-best actions for sales teams.

AI Message Enhancer
Escalation Prediction

Detect and proactively address potential issues before they escalate, boosting customer satisfaction.

AI Message Enhancer
Enhanced Productivity

Streamline workflows with automation and Salesforce Lightning components, empowering agents to focus on high-impact tasks

With GirikCTI, elevate your Salesforce CRM to deliver smarter, faster, and more impactful customer experiences while driving unparalleled efficiency across your contact center.

Revolutionizing Industries with GirikCTI

Real Estate

Accelerate lead response by instantly connecting clients to agents, enabling faster follow-ups and higher conversion rates.

Logistics

Boost operational capacity with AI-powered automation, allowing you to triple call-handling efficiency and improve delivery performance.

Food Delivery

Revolutionize order management with streamlined processes nationwide, ensuring accurate, swift order fulfillment and happier customers

E-commerce

Minimize wait time by answering every call in under 10 seconds, enhancing customer satisfaction and loyalty.

Healthcare

Enhance patient experience by streamlining appointment scheduling and queries, ensuring quick responses and improved care.

Telecommunications

Boost customer retention with responsive support and efficient troubleshooting, reducing wait times and improving customer satisfaction

Banking & Finance

Improve service delivery by quickly routing calls to the right departments for loan queries, account management, and financial advice.

Travel & Hospitality

Elevate guest services by providing seamless booking support, inquiries, and personalized assistance for an enhanced experience.

Retail

Support customer needs by offering immediate product inquiries, returns assistance, and personalized service for improved loyalty.

What Our Clients Are Saying

A game-changer for our operations

"GirikCTI has streamlined our contact center, enhancing efficiency and customer satisfaction with every calling from Salesforce. It’s the backbone of our success."

Unmatched flexibility and support

"The integration with Salesforce was seamless, and the customer support team has been with us every step of the way, ensuring we get the most out of the platform."

A boost in agent performance and satisfaction

"Thanks to GirikCTI’s powerful features, our agents are more productive, and the customer experience has significantly improved. It’s like having an extra layer of intelligence behind every call."

AI-driven efficiency at its best

"The AI-powered case management and smart routing have transformed our workflows, cutting response times and increasing sales conversion rates."

Highly reliable and secure

"We handle billions of calls annually with zero disruptions. GirikCTI’s security and uptime guarantee give us peace of mind."

Ready to Elevate Your Inbound Call Center?
Start your free trial today or schedule a demo to see GirikCTI's capabilities in action with Salesforce CRM.
Contact us!
Frequently Asked Questions
GirikCTI is a Salesforce-native AI-powered CTI (Computer Telephony Integration) solution that enhances call management and customer interactions. It integrates seamlessly with Salesforce, providing real-time insights, automated workflows, and streamlined communication for sales and support teams.
GirikCTI simplifies call management, improves agent productivity, and enhances customer engagement. It automates routine tasks, provides real-time call insights, and ensures a seamless experience across Salesforce applications, helping businesses close deals faster and resolve queries efficiently.
Yes, GirikCTI offers live monitoring features such as:
  • Barge: Join ongoing calls to provide assistance or feedback.
  • Whisper: Guide agents during calls without the customer hearing.
  • Monitor: Listen to live calls for quality assurance and training.
Yes, GirikCTI enables you to create and manage agents directly within Salesforce, streamlining user setup and ensuring alignment with your Salesforce environment.
Absolutely! GirikCTI supports round-robin call assignment, ensuring balanced workloads and efficient call distribution among your agents.
Yes, GirikCTI includes bulk calling automation with a built-in mass dialer. This feature allows you to upload call lists, schedule mass calls, and track progress in real time, making it ideal for campaigns and outreach.
Yes, GirikCTI is fully integrated with Salesforce and supports both standard and custom objects, ensuring compatibility with your existing setup and workflows.
Absolutely. GirikCTI manages both inbound and outbound Call from Salesforce, offering advanced features like click-to-dial, call logging, and real-time reporting to optimize your communication processes.
Yes, GirikCTI leverages AI to provide features like sentiment analysis, real-time call suggestions, and automated action triggers, helping agents deliver personalized and effective responses.
GirikCTI focuses on voice communication but integrates seamlessly with other GirikSMS solutions for SMS, WhatsApp, and WebChat, offering a unified communication experience.
Yes, GirikCTI ensures enterprise-grade security with encrypted data transfer, Salesforce-native compliance, and no third-party data sharing, keeping your customer information safe.
GirikCTI offers flexible pricing based on user count or organizational needs. Both monthly and yearly plans are available, with discounts for annual subscriptions. Contact us for specific pricing details tailored to your business.
Yes, GirikCTI is highly customizable. It allows you to define workflows, automate actions, and integrate with Salesforce objects to suit your unique business processes.
Getting started is easy! Reach out to our team for a demo, and we’ll guide you through installation, setup, and onboarding to ensure a seamless Salesforce Telephony integration with your Salesforce environment.
Yes, we provide comprehensive support and training to ensure your team can fully utilize GirikCTI's features. Our support team is available 24*5 to assist with any queries or technical issues.
For more information, feel free to contact us at sales@girikon.com or schedule a demo today!
location

15433 N Tatum Blvd #105, Phoenix, AZ 85032, USA

 

Copyright © 2021-22 GirikCTI App

Powered by Girikon