Connecting business phone systems with Salesforce is now a breeze with Salesforce CTI. By integrating telephony with Salesforce, you can streamline communication, automate call management, and enhance customer interactions. When a call comes in, GirikCTI gives you real-time access to customer data, which enables your agents to respond more pro-actively and effectively. The technology monitors and records all phone conversations automatically. This ensures that all interactions are recorded for analysis and subsequent follow-up. Furthermore, CTI offers capabilities that are incorporated into Salesforce's platform, such as click-to-dial, call routing, and real-time reporting. This solution makes it very convenient to manage phone systems and Salesforce together, while also optimizing call center operations, increasing agent efficiency, and improving the customer experience.

Do More with CTI for Salesforce

Dial and route calls by priority

Qualify Inquiries Automatically

In only a few minutes, set up voicemail and nested IVR replies, then utilize them on various lines.

Control Call Sessions

Set limits for terminating calls, control session durations, and read notifications via text-to-speech.

Improve Call Availability

Improve service levels, forward calls, send configurable voicemails upon rejection, and cut down on missed calls.

Manage High Call Volumes

Save agent time by automating outgoing call dialing and using IVR self-help to resume conversations where they left off.

Route Call Flow

To cut down on call handling time, route calls to the appropriate department, product, and skillset.

Make Callback Lists a Priority

Set priorities so you don't miss anything. Prioritize missed calls, notify teams of incoming calls, and follow up before deadlines.

Intelligent Dial Codes

The system will automatically choose localized numbers and related agent phone numbers for better number identification and caller convenience.

Boost Productivity with Salesforce Telephony Integration

By directly linking phone systems with Salesforce, Salesforce CTI Integration enables a more effective communication process, empowering businesses. Your company can access customer data faster, log calls, and automate call actions with this integration. Salesforce allows agents to initiate and receive calls immediately, which increases productivity and saves time. Every interaction is logged, giving sales and service staff quick access to useful information. Salesforce Telephony Integration streamlines processes and ensures smooth communication between service reps and customers by doing away with the need for separate systems. This integration improves customer interactions, expedites call routing, and boosts team productivity for both inbound and outbound conversations, all of which contribute to improved outcomes.

Enhance Service productivity with CTI integration with Salesforce.

Predictive power dialing

Create calling lists so CTI can automatically dial them. Save time by avoiding DND opt-outs and typing.

Drag and drop IVR Builder.

Configure a limitless number of IVR levels and qualification questions before they are added to the queue.

Use voicemails to announce

To announce deals and promotions, leverage text-to-speech autoreaders.

Keep track of every complaint

Agents should continue from where they left off. View call recordings, chat histories, and dispositions.

Automate Confirmations

Confirm appointments, account updates, or service cases via SMS, voicemail, or IVR.

Improve service levels

Use IVR routing and auto-termination to free up lines, scale service and shorten case handling times.

How CTI Salesforce Integration Helps Agents

Let's examine the various ways that agents might benefit from CTI integration with Salesforce.

Screen Pop-Ups with Customer Data

By giving agents complete contextual information, the implementation of Salesforce CTI shortens call handling times and ensures quicker issue resolution. Automatically emerging screen pops maximize efficiency and improve the customer experience by providing agents with the information they need to enhance the interaction experience.

Reduce Manual Intervention

Bid farewell to manual wrap-up work! Agents usually spend time on follow-up activities like emailing, updating cases, or concluding notes during the majority of customer service interactions. This process is transformed by Salesforce CTI, which unifies wrap-up tasks.

GirikCTI for Salesforce provides a configurable interface that enables agents to easily increase productivity and customize wrap-up operations, eliminating the need for manual updates across numerous systems.

Streamline Processes to Boost Efficiency

The agent's time spent on post-wrap-up tasks is also included in the Average Handle Time. These activities could be anything from keeping track of other details to adding notes about each conversation to storing customer interaction records. The productivity of the agent is greatly increased when these actions are reduced.

It can be quite beneficial in this situation to integrate a CTI solution with Salesforce. Automation takes over when you integrate Salesforce with CTI, allowing agents to effortlessly integrate different workflows. A new record page is automatically opened when an agent gets a call from a new caller. This potent combination of CRM and telephony processes gives agents the tools they need to handle calls more effectively.

Log Calls Automatically

Giving agents access to state-of-the-art equipment and technology not only minimizes manual labor but also frees them up to focus on their primary responsibility of promptly answering questions for improved customer satisfaction. When agents no longer have to spend as much time manually updating information across several platforms, the magic of CTI integration with Salesforce is revealed.

Salesforce's automated call logging feature records interaction details automatically as soon as a call ends. This creates a complete interaction log for future use and a better comprehension of the caller's contact history.

What can you do with GirikCTI for Salesforce?

Use data and AI to make calls smarter. Supervisors and service representatives can view speech and CRM data in real time with sophisticated transcriptions. GirikCTI is capable of analyzing these interactions in order to present pertinent knowledge articles and suggest courses of action.

Native Integration of Cloud Telephony.

Telephony Integration

Utilize innovative telephony features to get on the calls more quickly. Connect Salesforce's digital channels with the phone to get a complete view of your interactions with customers. Give your teams all the information they need to help customers more quickly than ever before and match your callers with the appropriate service representative at the appropriate moment.

Real-Time Call Transcription

Free up rep time to focus on the customer by introducing AI-driven suggestions with real-time transcriptions. Enhance Salesforce insights by analyzing phone conversations within CRM data, which will enable customer service teams to choose the best course of action and resolve cases more quickly. Summarize the conversation based on the sentiment and intents of the customer.

Omni-Channel Routing

Avoid putting your callers on hold. Meet them using the channels that they like, such as your website, mobile app, WhatsApp, SMS, and more. To make things easier for both your customers and your service teams, give your representatives a single view of your customers across all of your digital and phone channels.

Resolve calls faster with AI and automation.

Summaries of Conversations

AI-generated summaries for each interaction can boost productivity and efficiency for service representatives. At the conclusion of every discussion, GirikCTI automatically records and highlights the main problems and their fixes, saving time and minimizing human labor. Permit service representatives to examine, revise, and save summaries in order to continuously improve your knowledge base and provide future service that is more intelligent.

Next Best Action

By making the next best actions readily available, service representatives can assist customers and save time. Give your teams specific recommendations for opportunities to upsell, cross-sell, or renew.

Empower and mentor your service staff.

Omni Supervisor

Provide your managers with the resources they need for training and coaching, as well as full insight into the capabilities of service representatives across all channels. Keep an eye on calls and record information in real time. To assist your dispersed team in becoming familiar with trending support calls, you can also arrange training.

Call Centre Analytics

Get a comprehensive, real-time picture of call center performance via phone and all other channels. To determine your company's strengths and areas for improvement, provide your managers with information on key metrics such as CSAT, sales, customer retention, or SLA performance. Monitor call volumes, wait times, and handling times in real-time by relying on call center analytics.

AI Conversation Insights

Find mentoring opportunities from call recordings to increase the productivity of your service calls. Highlight significant events like product mentions, compliance mentions, or your own unique comments related to any topic you specify. By highlighting pertinent action items on the conversation transcript, AI Conversation Insights can assist service representatives in increasing their productivity.

Improve Customer Relationships with CTI Salesforce Integration

Using CRM integrated telephony systems is one of the most effective ways to establish meaningful connections, whether the goal is to reestablish contact with former customers or reach out to new prospects. However, this does not imply that your agents must spend money on human labor in order to complete the task. Agents can handle calls and calling history more easily, and all the data can be streamlined by integrating CTI with Salesforce.

In the same way that we have assisted our customers, we can assist your support team. Get in touch with us, describe the issue your support staff is having, and our experts will take care of it.