An entirely new CTI experience is provided to administrators and agents by GirikCTI, a fully integrated CTI for Salesforce solution. Let's take a closer look at each of GirikCTI's benefits and the target market for this product.

Easy Deployment

Because of its cloud-based architecture and streamlined license management structure, which integrates easily with your Salesforce CRM, GirikCTI is incredibly easy for businesses to implement when compared to other products on the market. In just a few hours, we have helped customers deploy GirikCTI. Salesforce customers can take advantage of GirikCTI's enhanced user interface and extended functionality right away after switching to GirikCTI. Getting started with CTI is now simpler than ever before.

Easy Administration

GirikCTI is now more accessible than before. By employing a single sign-on to access their Salesforce CRM platform, administrators can quickly access the GirikCTI Admin console. From there, you can modify your CTI settings, such as call log templates and fast dial presets, as well as manage user permissions and create groups with the appropriate access privileges. Because the GirikCTI user interface is completely integrated into your CRM, you can use and manage GirikCTI while working without toggling apps or browser windows.

Serverless Scalability

GirikCTI's cloud-based telephony allows for scalability without requiring any on-premise infra. Your scalability is limited only by your CRM and telephony providers.

Thanks to GirikCTI's partner telephony gateways, organizations can effortlessly scale up and down call volumes and CTI-enable more of their agents quickly without needing additional infrastructure.

Security Beyond the Firewall

Since the GirikCTI platform operates from within the CRM, it is fully integrated into the Salesforce security model. TLS and HTTPS are secure protocols that are used for all communications, and personally identifiable information stays within your CRM environment. GirikCTI's cloud-based telephony allows agents to handle conversations safely without requiring VPN connections.

Flexible Telephony Options

As cloud adoption picks up pace across industries, customers are embracing GirikCTI to test new cloud tech infrastructure and gradually moving users from old to new without causing service disruptions or outages. Businesses can continue to use their existing phone systems that keep their operations running and provide an excellent agent experience. GirikCTI assists you whether you have a single telephony provider or collaborate with multiple, run an on-premise business phone system, or run it off the cloud. Our incredibly versatile solution can handle a variety of phone calls from a single instance.

Let’s Explore the Benefits of GirikCTI for your Contact Center

Let's look at a few of the main benefits of a contact center system that is hosted on the cloud. GirikCTI helps customers on their journeys to digital transformation by collaborating seamlessly with leading providers of contact center technology.

Flexibility

The flexibility of GirikCTI allows it to support businesses at any point in their digital transformation journey, regardless of whether your contact center infrastructure is entirely cloud-based, on-premise with some cloud components, or hybrid cloud. GirikCTI seamlessly integrates with on-premise or hosted contact center solutions, enabling customers of all types to leverage CTI technology to optimize contact center performance irrespective of their telephony infrastructure.

Contact center technology that runs on the cloud can adjust to the current location of your agents. According to recent studies conducted on multinational corporations, 60% of contact center agents worked from home before COVID-19, and that number increased to 75% when global work-from-home regulations were put in place. It's interesting to note that the study found that, following the pandemic, businesses in important sectors like healthcare (70%) and retail (66%) want to allow their employees to continue working from home.

Using cloud technology helps businesses better manage dispersed workforces. GirikCTI's cutting-edge technology boosts remote contact center agents' efficiency and enables companies to evaluate the performance of a distributed workforce.

Security and Reliability

Reliability, uptime, and data security are critical operational aspects of every contact center. It is imperative for your business to choose technology partners who possess the demonstrated technical expertise needed to maintain data security and integrity.

Consider the following points when evaluating the reliability and security of cloud-based contact center solutions:

• Can your company's firewalls and other security measures that you may have in place protect your customer information? There may be additional data security risks if you are required by certain solution providers to open firewalls over various ports.
• Does the provider possess the whole stack of technical solutions? Some providers may lean on OEM technology due to the large number of technologies and solution providers involved, which can result in shorter development cycles, higher uptime risks, and data latency.
• Do cloud systems have high availability and data redundancy incorporated into their architecture? Since some cloud providers do not offer enterprise-grade solutions, this can lead to more anxiety than peace of mind.

Make sure you work with trusted technology partners.

Enhanced Customer Experience

A substantial change in customer expectations in recent years has increased the bar for tailored experiences. Digital customer experiences in contact centers can be personalized at scale with the right cloud-based technologies in place, like GirikCTI, a 100% native Salesforce CTI solution. No matter whatever Salesforce Cloud product you choose, by integrating GirikCTI with your current phone system, your agents can live and breathe inside the Salesforce environment. Among the features that provide your agents with the best tools to manage customer contacts at scale in a personalized and efficient manner are screen pops and transfers, call log templates, and omnichannel support.

As cloud usage continues to grow and you consider the benefits of investing in a cloud CTI system for your contact center, GirikCTI is here to help. Because GirikCTI is committed to changing with the market and our customers, our contact center CTI solutions are specifically designed to meet you where you are on the journey to digital transformation. Whether you want to integrate your CRM with your on-premise system, hosted cloud solution, or hybrid model, our enterprise-grade CTI technology is fully prepared to assist your growth strategy.

The Future of CTI is Here

GirikCTI is a future-ready, enterprise-grade CTI platform that gives customers the reliability, scalability, and security they seek in their contact center. When you utilize GirikCTI, your phone gateway remains behind your company's firewall, and Salesforce's best-in-class security protects your call data.

To find out if GirikCTI is a good fit for you and to find out more about how to get started, request a demo from us right now!